Lower ITSM Support Costs by 20% to 40% with Support Automation

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Recorded: Thursday, February 4, 2010 1:00 pm

ABMC has a new product called Tific Support Automation for BMC Remedy ITSM. It enables organizations to lower IT Service Support costs by - reducing the number of support calls - lowering call-handling time - increasing 1st call resolution success rates and eliminating costly escalations.

Tific customer's are experiencing the following business benefits:

Reduced the number of Windows related support calls by 20% to 40%

Lowered call-handling time by 15% to 30%

Improved 1st call resolution success rates by 10% to 25%

Increased customer satisfaction ratings by 15% to 25%

Lowered the time/cost of migrating end-users to new PC configurations (i.e. Windows 7)

Speaker: Dyon Crawford, BMC Software

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